Returns & Exchanges
Returns
- Not Handknit Product Eligibility
* All return requests must be submitted within 14 days of package delivery (including the 14th day). Our customer service team will promptly process your email return request. Return requests submitted after the 14-day period will not be accepted. Additionally, for all approved return requests, please send the package and provide us with the tracking number within 7 days. We will process the refund within 5 business days of receiving the returned package, and the refund will be credited back to the original payment method.
* To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with the tags intact, and in its original packaging. A receipt or proof of purchase is also required.
* To initiate a return, please contact us at support@leuny.com. If your return is approved, we will provide detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
* When initiating a return request, please ensure you remain in contact with us within two weeks. This helps our customer service team assist you effectively and prevents any delays in resolving your after-sales issues.
* Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it promptly.
*For any questions regarding returns, feel free to contact us at support@leuny.com.
- Ineligibility (Non-returnable Items)
The following conditions are not eligible for returns or exchanges:
* If the courier tracking indicates that the package has been signed more than 3 days ago, no returns or exchanges will be accepted.
* If the anti-counterfeit buckle on the product has been removed, no returns or exchanges will be accepted.
* Slight color variations, pattern discrepancies, minor flaws, or differences in softness or hardness that are inherent to handknit items, are not considered product quality issues and are not eligible for returns or exchanges.
* We cannot guarantee the timeliness of global courier services; therefore, we do not accept returns or exchanges due to delivery time issues.
* Quality issues caused intentionally by the customer's deliberate damage are not eligible for return or exchange.
* Please note that we do not accept returns, exchanges, or refunds for products with custom sizes and colors.
* Products produced based on the custom measurements, colors, and styles provided by the customer will not be eligible for return or exchange if the customer's own measurements are incorrect or if they choose the wrong color and style.
* Since our products are handmade products, we have already started production for customers within 3 days after the customer's order payment, so after 3 days after the order is placed, before the product is shipped, and after the product is shipped, the customer shall not ask for a refund or terminate the courier delivery or refuse to accept the courier delivery or refuse to pay import duties for any reason.
* If the customer refuses to pay the import customs duties without valid reasons, we will not cover the customs duties on behalf of the customer. The package will be directly destroyed by the local customs, and we will not provide a refund to the customer.
* If the customer provides an incorrect address, resulting in the courier's inability to deliver the package, or if the courier shows the package as successfully delivered, but the customer denies receiving it, we will also not provide a refund.
* Once the package is dispatched and shipped, and customers want to change the address, customers must handle any address modifications directly with the courier. We are unable to intercept or alter the package's delivery address. Any fees incurred for address changes will be the responsibility of the customer, and we will not be held accountable for them.
* Customers have read the product size description before purchasing the product, and have chosen the product size according to their figure. If the size is not suitable after receiving the product, we will not return or refund or exchange it.
* The package tracking must indicate that the package has been signed for within the last 3 days.
* The anti-counterfeit buckle must remain intact.
* There must be noticeable quality issues with the product (due to manufacturing or shipping).
All three conditions must be met simultaneously for eligibility.
If your product meets these conditions, please contact our customer service and provide clear photos of the product showing the defect. Once we confirm the issue, you will be eligible for a return or exchange.